Customer Service

Shipping, Delivery & Refund
How are items packaged?All items are carefully packaged as to avoid any form of damage. We ensure the package is water proof with plastic wrap.What are the shipping charges?Sellers provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.

What is the estimated delivery time?The estimated time of delivery is within 10 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.

How will the delivery be done?

  • We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases where the pincode/zipcode is not servicable by these courier companies, we use Indian Speed Post for those deliveries.
  • If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Do you deliver internationally?Samarthcraft  does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.

How can I track the delivery of my order?All Samarthcraft items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

Who bears the Octroi for certain locations in India?Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. is not responsible for any octroi payments.

Who would be responsible for paying local taxes in countries outside of India?Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

What is your refund policy?We have a friendly return policy whereby we refund for products which are damaged, broken, have manufacturing defects, wrong size or does not match with photo/description as given on samarthcraft.

What is your refund procedure?
The customer/buyer has to get back to Samarthcraft customer care through phone/email within 12 hours of receipt of damaged goods or goods not meeting description. Samarthcraft will then log a dispute and initiate a process of resolution between the artisan/designer and the customer. Customer will have to send an image of product on email in case she is claiming that the product is damaged or not meeting description. The return shipping to seller for the product will be borne by the customer.
Terms and Condition (Applied when ever required/announced)
Terms and Conditions — My Independence Offer
  • Get Flat <as announced> Discount on minimum purchase of Rs <as announced> along with Free Shipping.
  • Use Coupon Code <as announced>
  • No two offers can be clubbed together.
  • Offer not valid on purchase of samarthcraft Gift Vouchers.
  • Maximum <as announced> Discount can be availed in this offer.
  • Offer is valid only till <as announced> mid-night.
Terms and Conditions — Vouchers
  • This Gift voucher can be redeemed only on purchases made through on those product listings, which are associated with Gift Voucher.
  • No Two Offers/ Vouchers can be Clubbed together.
  • This Gift voucher can be used only once and only in one transaction by the User.
  • If the Order Value is less than the value of the Gift Voucher, the balance amount will not be returned to the customer.
  • If the Order Value exceeds the value of the Gift Voucher, the excess amount has to be paid by the customer.
  • This Gift Voucher cannot be redeemed in part value.
  • This Gift Voucher cannot be exchanged for cash or cheque.
  • No duplicate voucher will be issued if this voucher is misplaced / lost.
  • Gift voucher is a property of and should not be misused or distributed / re-distributed / negotiated by the User. User should never disclose Voucher code to any third-party.
  • has the right to extend, cancel, discontinue, withdraw, change, alter or modify the terms & conditions of the voucher at its sole discretion at any time during its validity, with or without previous notifications and without assigning any reason.
  • Limitation of Liability: Under no circumstances, liability shall exceed giving the User a replacement Gift voucher of the same nature and of the same value.
  • Any dispute should be referred to the Company and the decision of the Company will be final.
  • These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in Faridabad (India) only.
  • One coupon valid only on one unique Customer Id and Shipping address, Any misuse of free voucher will result in cancellation of order at the discretion of Fame Eduserve Pvt. Ltd.
  • Standard Shipping Charges of Rs. 75 applied on every order below Rs. 750(May Change with amount).

Terms & Conditions — End of Season Sale !

  • Flat 50% Off on selected products shown on the SALE page. Use code: SALE50. Offer Valid till <as announced>.

Terms and Conditions — Rs.<as announced> Cash Back on Shopping of Rs.<as announced>


  • Any order value greater than or equal to Rs. <as announced> will be entitled for Rs. <as announced> Gift Voucher
  • This offer will be applicable on over and above of all existing discount codes and offers
  • Validity of the Gift Voucher will be till <as announced>
  • Gift Voucher will be sent after 48 hours of your purchase.

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